Danielle Robert - Deputy, Member Services - Volunteer Engagement

dani-dan.jpgDanielle is a Senior Business Analyst with the Canadian Red Cross within the Centre of Excellence for IS Delivery. She has over 20 years of experience working in non-profit organizations with the delivery of IT projects - namely education and the humanitarian sector.

Danielle is passionate about Business Analysis and has extensive experience gathering and analyzing requirements, working with highly collaborative teams, conducting workshops and interviews, end-to-end documentation and documentation analysis & synthesis. Danielle is dedicated to customer service excellence, delivering exceptional value and continuous improvement.

At the IIBA O-O, Danielle is responsible for volunteer engagement, and she may be reached via e-mail at: danielle.robert@iiba-oo.com.