Warning message

Past event disabled.

BA Talks

Tuesday, May 12, 2020 -
5:45pm to 7:00pm
 Add to Calendar

BA Talk

We're excited to announce a new initiative for our community - BA Talks! Similar in format to TED Talks, members of our chapter will speak of personal experiences or specific knowledge areas to broaden our collective knowledge of different BA realities.

When: Tuesday, May 12, 2020

5:45 – 6:00 Chat and networking
6:00 – 6:20 First topic
6:20 – 6:30 Discussion
6:30 – 6:50 Second topic
6:50 – 7:00 Discussion

Where: Virtually via Zoom (link will be provided prior to an event)

Cost: Free


The Benefits Evaluation Framework

Microsoft Dynamics 365 – More Than ‘Just’ CRM

Craig Richer, CBAP

Ken Buchanan, CBAP, AAC, CSM

The Benefits Evaluation framework assesses the value and relationship between implementing a solution, the adoption of it, and the impact it has on the organization. There are many important factors to a successful project and using this framework’s evaluation has proven an effective method for assessing those benefits, identifying any issues, and communicating them to your stakeholders. Simply put, are you getting the value you thought you would get?

About the Speaker:
Craig is a senior Business Analyst with over 15 years of experience, primarily in the healthcare industry. Craig works as a consultant for NTT DATA (formally Sierra Systems) and has worked on all kinds of health project across the country ranging from acute care to primary care to specialist systems.

When he’s not at home during a pandemic building popsicle stick bridges with his daughter and cooking with wife, he can be found outside hiking in the Ottawa area or climbing mountains in Alberta. 

During this 20-minute session, we’ll see an overview of D365, what it can do for an organization and why it is more than ‘just’ CRM – it is a platform for an organization.

About the Speaker: speaker2.png
Ken worked as a Business Analyst and Project Manager for over 20 years on variety of CRM and EPM Projects in Public Sector, Private Sector and Non-Profit Organizations. He has specialized in Systems Improvements, Systems Integration, Software Deployment, Project Management Systems Deployment, System Modeling and Training.

One of his passions is being able to help an organization realize system and process improvements, allowing them to run their business more effectively. As well, Ken has been a participating lecturer and facilitator with the Schulich School of Business Project Management and Business Analysis Masters Certificate programs. Ken has also worked in CRM Sales and Customer Support and served in the Canadian Armed Forces.



To register, please use the Register Now button. Kindly ignore the 'Product not available' button below.

Event Details: 
BA Talks
Event Location: 
Virtually via Zoom