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Virtual Lunch and Learn Series | Technique Boutique: Root Cause Analysis

Tuesday, April 11, 2023 -
11:30am to 12:30pm

Virtual Lunch and Learn Series | Technique Boutique: Root Cause Analysis


When things go wrong, regardless of the industry, companies often look to business analysts to find the source of the problem. In carrying out their investigative work, BAs often utilize the Root Cause Analysis (RCA) technique to look beyond the symptoms and uncover the issue's true cause. RCA is applicable to various domains, including cybersecurity, data analysis, and healthcare.

Join us as Dr. Bhuvan Unhelkar takes an in-depth look at Root Cause Analysis and shares his tips for using this technique.

Learning Objectives:

In this session you will:

  • Describe various types of root causes of a business problem (or opportunity)
  • Learn the steps to follow when conducting Root Cause Analysis
  • Learn the combination of BA techniques that go with Root Cause Analysis
  • Learn best practices to improve your use of this technique

About our facilitator:



Bhuvan Unhelkar, Ph.D., M.Sc., CBAP


Dr. Bhuvan Unhelkar is a Professor at the Muma College of Business at the University of South Florida, an Adjunct Professor at Western Sydney University, and an honorary Professor at Amity University in India.

Bhuvan is a thought leader and a prolific author of 25 books – including Artificial Intelligence and Business Optimization and The Art of Agile Practice. His research interests include the application of AI for business, Sustainability and the Environment, and Digital Leadership. He is a CBAP (and workshop leader for IIBA exam preparation), a Fellow of the Australian Computer Society, a Life member of the Computer Society of India, and an IEEE Senior Member. He is also the Past President of the Rotary Club of Sarasota Sunrise (Florida). 


Event details: 


Event Agenda: Times are in EDT

  • 11:30 am - 11:35 am   Welcome & Introductions
  • 11:35 am - 12:25 pm   Presentation and Q&A
  • 12:25 pm - 12:30 pm   Wrap Up

Who should attend: Open to all

When: April 11, 2023


  • 11:30 AM to 12:30 PM Eastern Time UTC-5 (Palmetto/Ottawa-Outaouais Chapter)
  • 12:30 PM to 1:30 PM Atlantic Time UTC-4 (Nova Scotia Chapter)

Where: Virtually on Zoom (Zoom link provided at the bottom of the registration confirmation email)

Cost: FREE

CDUs / PD Hours: 1 CDU / 1 PD Hour (only for ECBA exam applications)



To register, please use the Register Now button.

About the Virtual Lunch and Learn | Technique Boutique:


The Lunch and Learn series is a multi-chapter virtual event co-hosted with the IIBA Nova Scotia (formerly IIBA Halifax), Ottawa-Outaouais, and Palmetto chapters. The Technique Boutique gives an opportunity to do a deep dive into one of the many techniques a business analyst may use. Take a break from your workday to enhance your business analysis skillset and share your knowledge with your fellow BAs.

Event Details: 
Virtual Lunch and Learn Series | Root Cause Analysis
Event Location: