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September Meeting | Dealing with Difficult People for Business Analysts

Tuesday, September 19, 2017 -
5:00pm to 7:00pm
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Presentation summary 

There are no difficult people, just difficult situations. Really? In which situations do business analysts find “difficult people”?

This session will explore what we mean by a “difficult person.” It will provide insights into human dynamics by surfacing what’s going on at a subconscious level that is impacting the relationship and making it difficult. We will look at what drives people to behave in certain ways, how to challenge our stories about the other person so we can manage reactions more productively and positively, recognize your social style, and the three other styles, and where conflicts can occur. You will learn how to adapt to connect and turn that difficult person into an ally.

Learning Objectives

Learn the core basic needs that all humans are trying to get met

  •  Identify the 4 social styles and which is your go-to style.
  • The 4 communication styles
  • The notions of rudeness and respect
  • The Assumption trap

Event Schedule

  • 5:00 to 5:30 pm - Registration, snacks and socializing
  • 5:30 to 5:45 pm - Chapter updates & introduction
  • 5:45 to 6:45 pm - Presentation + Q&A
  • 6:45 to 7:00 pm - Door Prize Draw*

Event fees
IIBA Members $11 | Non-Members $16 | Monthly Meeting Pass-holders are pre-paid

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Event Details: 
About the presenter: Diane King is a dynamic, bilingual consultant, facilitator and skills coach who has been inspiring teams and fostering growth for over 20 years. She has a well-earned reputation for working with client teams in a practical and collaborative manner helping them evolve, rather than simply offering recommendations. Diane has worked with many public- and private-sector organizations asking the tough and necessary questions that others might not ask. She works closely with her clients to identify areas in a system that may be impacting, or may be impacted, by the challenges being faced. Diane teaches Facilitation Techniques for Business Analysts in Algonquin College Corporate Training’s Business Analysis Essentials certificate program. Diane has a Masters in Human Systems Intervention (organization development) from Concordia University and a BA (Social Communications) from the University of Ottawa. She has studied marketing and is an NLP (neuro-linguistic programming) practitioner. Diane also has her Advanced Mediation certificate from the University of Windsor.
Event Location: 
Ottawa Police Association, 141 Catherine Street, Ottawa, ON K2P 1C3
Diane Brochu King
16.00 CAD