[Virtual] Lunch and Learn Series | Observation: From Sight to Insights

Observing and examining with our eyes might seem like a straightforward task. In reality, observation is a purposeful and detail-oriented technique that, when performed effectively, serves as an unsung hero in the work of business analysis professionals. This talk explores observation—an often-overlooked technique that has the potential to provide fresh perspectives and deeper understanding.

This session aims to shed light on the art and science of observation, showcasing its abilities to uncover hidden knowledge, understand behaviors, contextualize information, and provide a better understanding of business processes.

But there's more to observation than just being an observer. We'll explore how business analysis professionals can use observation to enhance their communication skills.

Learning Objectives:

In this session you will:

1. Understand the purpose of observation and how to incorporate it in business analysis work.
2. Learn the elements of observation and how to apply them.
3. Gain insight into the practical application of observation techniques for self-improvement and enhancing interpersonal interactions with others.

About our facilitator:

Susan Moore

Susan Moore is the Community Engagement Manager at IIBA. Before that, she was a business analysis professional with more than 20 years’ experience in finance, insurance and utilities industries working on both the Business and IT sides of organizations. Susan speaks frequently on business analysis-related topics such as career development, essential skills, and virtual communication. She writes about these topics (and more!) at TheVirtualBACoach.com. Susan holds IIBA’s Certified Business Analysis Professional (CBAP) and Agile Analysis Certification (AAC) in addition to other business analysis and agile certifications.

Event details: 

Event Agenda: Times are in Eastern Standard Time

• 11:30 a.m. - 11:35 a.m.   Welcome & Introductions
• 11:35 a.m. - 12:25 p.m.   Presentation and Q&A
• 12:25 p.m. - 12:30 p.m.   Wrap Up

Who should attend: Open to all

When: Tuesday, February 13, 2024

Times:

• 11:30 a.m. to 12:30 p.m. Eastern Standard Time UTC-5 (DC Metro/Palmetto/Ottawa-Outaouais Chapter)
• 12:30 p.m. to 1:30 p.m. Atlantic Standard Time UTC-4 (Nova Scotia Chapter)

Where: Virtually on Zoom (Zoom link provided at the bottom of the registration confirmation email)

Cost: FREE

CDUs / PD Hours: 1 CDU for IIBA recertification

Registration:

To register, please use the Register Now button.

About the Virtual Lunch and Learn | Technique Boutique:

The Lunch and Learn series is a multi-chapter virtual event co-hosted with the IIBA DC Metro, Nova Scotia (formerly IIBA Halifax), Ottawa-Outaouais, and Palmetto chapters. The Technique Boutique gives an opportunity to do a deep dive into one of the many techniques a business analyst may use. Take a break from your workday to enhance your business analysis skillset and share your knowledge with your fellow BAs.